Over a year and still no response regarding a refund

I have been waiting for over a year for Multichoice to process a refund. It has been so long to the point where I wonder if Multichoice even cares about its customers.

I don't plan on telling the full story here - can someone competent from Multichoice please contact me or is that too much too ask for such a person to contact me to process a refund?

When Multichoice needs to debit an account, there is no delay but when it comes to refunding customers, there is always this form to fill in, this document to be emailed and this other document to be provided!!!

If Hellopeter allowed me, I would give DSTV a zero star rating!!!