Over a year and still no resolve

<p>In October 2015 we paid pro-rata to have our DSTV to be connected just for the Rugby world cup semi-finals. We were promised by the agent that it would automatically be disconnected on the 1 November 2015. We have been billed for November 2015 even though we specifically requested only a week of service. I have phoned continuously over the last year and the issue is still not resolved. I want a credit. Everytime I call I have to re-explain the story. Everytime I get promised a call back. STILL NOTHING HAS BEEN DONE.</p>