Over 6 months trying to change ownership!

I wrote a report on 5 October 2015 on how I had tried to change the ownership of a USB Drifta in store. The staff then lost all of the completed documents and relevant certified ID copies. I was then told too bad so sad, try again. So I have been and have since emailed all of the relevant change of ownership forms and certified copies of the ID's of the previous and new owner. I was told that everything was in order and they would process my request. Weeks later it still hasn't been processed. I've since been told that there's \technical issues\" - how is changing ownership related to technical issues? I've emailed and asked what do they mean by \"technical issues\" and again I've just been repeatedly told that it has been referred to someone else. Same old story of no one taking responsibility and actually telling me what's going on and how to sort it out. And so I resort again to Hello Peter to actually try and get some sort of response from Multichoice on how to change the ownership of the Drifta and get it up and running. It's ridiculous."