RM
Roland M
1 reviews | Active since Mar 2011
15 Apr 2015, 21:47
over 1 hour on hold
I called multi choice at around 8pm today and was on hold for 25 minutes before i could speak to a call centre rep. By this time i was running out of airtime so i asked Thebogo to call me back if he could as i was out of airtime, his reply was no. Fine so i recharged and after spending another R80.00 worth of aurtime never got to speak to anyone. I am now paying for a service which i can not use. Can someone from multichoice please help me. Thank you
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Replies (1)
DStv (MultiChoice)'s replyOfficial
16 Apr 2015, 13:40Hello Manielall,
Please accept our sincerest apologies for the level of service you have received from MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Our call centre is currently experiencing high call volumes due to the increased load shedding.
Please elaborate on the nature of your query as well as providing us with one of the following information so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the level of service you have received from MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Our call centre is currently experiencing high call volumes due to the increased load shedding.
Please elaborate on the nature of your query as well as providing us with one of the following information so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply16 Apr 2015, 13:40
Official
Hello Manielall,
Please accept our sincerest apologies for the level of service you have received from MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Our call centre is currently experiencing high call volumes due to the increased load shedding.
Please elaborate on the nature of your query as well as providing us with one of the following information so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the level of service you have received from MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Our call centre is currently experiencing high call volumes due to the increased load shedding.
Please elaborate on the nature of your query as well as providing us with one of the following information so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert