OUTSTANDING QUERY FROM 14/08/2017- 05/10/2017

i have been contacted fromthe Price lock division to accept an Explora for te compact Package, on dicovering that it cannot cover the Compact Extra apckage I cancelled . the next day teh Explora was delivered to my home, i called the follwing day stating this was cancelled, howevr the decoder was not picked up as i have constantly called and spoke to various people at the call center (some did not know how to get the access to the history of the concersations . i wa later billed R1185.19 ( normal Compact plus AND Pricelock ). the decoder has since been collected in the week of the 20th /09. to date I cannot get a clear answer as to when the refund will be AND the system still shows i have 2 Decoders ??? this is what we pay for !!!!! really concerning who the frontline people are . Assistace is non existent at DSTV