1 reviews | Active since Jan 2018
Outstanding Money?
On the 10th January I received an sms stating that DSTV has suspended my account and to activate it I need to pay money.
I have a price lock package and my account is debited every month on the 27th. When calling in they tell me that I have outstanding money from a package that had been switched off for over 7months and outstanding money for when I activated my price lock package. I then asked if they could add the additional money on this months debit order but they can not do that. Then I ask them why am I do not get statements and I am told you need to call in every month to get one. Me having outstanding money makes me a bad payer but how am I suppose to know when I owe money??
This is not the first time I have problems with DSTV, a few months back I was awaiting an investigation on why money was taken from my account when I didn't have dstv? Till today I am waiting and yet they sitting with my money.
The DSTV service is ridiculous, they always wanting money. I will see if I will be contacted with regards to my complaints and the money that they have of mine.
Dear Charnelle Van Der Colff
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Charnelle Van Der Colff
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Charnelle
Thank you for sending us your query.
I have checked on our records; it shows that we received a call on 05 January 2018 for the reconnection of service. The Premium service excluding the Price lock account was reconnected.
Upon this request, pro rata balance for Premium service with the recording functionality was charged added to the reconnection fee. The service was active from 05 to 09 January 2018 and total balance pro rata balance charged for this viewing period is R190.97. Since no payment was received, the service was suspended.
You’ll be pleased to know that an outstanding balance can be debited on 27 January 2018 from your bank account. This is if this service remains disconnected.
As requested, I have emailed the copy of the statement to your personal email address - ***. You can also visit our website www.dstv.com for self-service and access the latest copy of your statement.
I apologise for any frustration caused. Once again, thank you for your invaluable support.
Kind regards
Dinah
Best regards,
Good day Charnelle
Thank you for sending us your query.
I have checked on our records; it shows that we received a call on 05 January 2018 for the reconnection of service. The Premium service excluding the Price lock account was reconnected.
Upon this request, pro rata balance for Premium service with the recording functionality was charged added to the reconnection fee. The service was active from 05 to 09 January 2018 and total balance pro rata balance charged for this viewing period is R190.97. Since no payment was received, the service was suspended.
You’ll be pleased to know that an outstanding balance can be debited on 27 January 2018 from your bank account. This is if this service remains disconnected.
As requested, I have emailed the copy of the statement to your personal email address - ***. You can also visit our website www.dstv.com for self-service and access the latest copy of your statement.
I apologise for any frustration caused. Once again, thank you for your invaluable support.
Kind regards
Dinah
Best regards,