outstanding debt/reconnection of services every week

Dear Sir or Madam

I'd like to express my disappointment with DSTV on the bad service they have been providing to my father since 2016. Every week I have to call multichoice to ask them to reconnect the service as they keep disconnecting the service due to the fact that there's a debt of R6000 that is outstanding, and this debt was written off in January after we had gone to the multichoice offices to rectify the matter, we spoke to a supervisor then by the name/surname Semetsing who never responds to any emails.

My dad has since passed on, the 25th of August 2017 and the matter is still outstanding, we cannot do a change of ownership to my mom as I'm being told that my mom will have to make an arrangement on paying the outstanding debt, which I refuse to do as according to Semetsing this debt was written off.

Every week I'm told the same story that they have escalated the request and someone will call me back, to date no one has ever called back.

This is draining and costs a lot of money as I have to call Multichoice all the time and explain the same story over and over again and spend almost 15mins on the phone.

Can someone please rectify/investigate and come back to me with a response.

So far since beginning September the service was disconnect 4 times, on the 13th I was given a case number for the 1st time since this query has started, case no: ********** and today 18/09/2017 case number cannot be found as I had to call and ask for a reconnection again. Multichoice customer number: ********** 570 account holder BP Mdau.

Regards

Jennifer Mokitimi e-mail: ********** **********