Outstanding Customer Service N1 City Cape Town

After having numerous issues with my new explora and new series 5 decoder , that no one at the call center could help me with and getting frustrated as the people in the call center seems to blame everyone else from there system to IT to the installers and promising to call back within the next hour, i took a ride to there N1 City walk in center for 5 days in a row ( 13 - 17 November ) each time a different person seems to '' help '' . Not expecting much on day 5 and not being very optimistic i met a lady by the name of Dezanne Fortuin who is a customer service agent .

This lady assured me that the problem will be sorted out by there technicians and that she will call me back the Saturday morning . Still not optimistic i left with the decoders in hand , the Saturday she phoned as promised and told me to connect the decoders , to my amazement both was working ....i was more amazed that someone from DSTV actually phoned back . She stayed on line to check that everything was in working order and gave me a direct line to contact her if the problem re-occured.

This i thought was real service compared to the other agents that seems to pass the buck . I believe if she did not sort out this problem i would still not have been helped by there other call center staff . Thumbs up for her excellent customer service .....the rest of her colleagues could surely learn from her. Please convey my sincere appreciation to her ...