Outsourcing Done Wrong

<p>We recently signed up for the DSTV PriceLock with compact.</p> <p>we got the decoder and found out from other people that once we got the decoder we should call Multichoice to inform them and tell them to cancel the compact subscription setup the PriceLock subscription and they will send someone to install the decoder, which they didn't.</p> <p>I then went onto the DSTV website and found an "accredited installer" which scheduled a date to come install the decoder.</p> <p>With the PriceLock we also wanted to move the PVR Decoder we had to another room and setup Extraview which the “accredited installer” said was possible for a fee for the Extraview point.</p> <p>We agreed to it and the “accredited installer”( PC Soft Integrators CC ) came to do the installation on 27/04/2017.</p> <p>They started by changing the DSTV dish to a new one that came with the package. We then learnt that the cables were damaged due to the environment being the rain and sun and needed to be changed. The “accredited installer” kept bargaining on prices to fit in the new cable.</p> <p>After the dish was installed the Extraview point was made. In which they drilled a hole through the wall which was very untidy and left a big hole on the outside.</p> <p>They then made the Extraview connection to the Explora decoder and made me buy airtime to call Multichoice to setup the Extraview. The airtime got finished and the call cut and they didn’t bother after that and left.</p> <p>I had to then call Multichoice myself to set it up in which the DSTV agent said that it was setup and so was the PriceLock and the old subscription was cancelled.</p> <p>Nothing worked after that including the Explora.</p> <p>We called after that and finally got somewhere but the Extraview still didn’t work. A visitor that came to the house later checked the setup and noticed the Extraview was setup incorrectly and we were billed for a poor job and ****** us of our money.</p> <p>Only then did we notice and realise that with the PriceLock package a new cable worth 25m was to be installed. The “accredited installer” didn’t install it but rather wanted to charge us for it.</p> <p>I contacted them immediately and still two weeks later haven’t gotten a response from them.</p> <p>On top of that, the compact subscription we had before was supposed to be cancelled and were only supposed to be charged for the PriceLock package, insurance on the PVR decoder and the charge for the explorer from the date we got it which is fine. Instead we were charged for all of the above including the compact subscription. which is incorrect as the DSTV agent said it was cancelled and would not come on the following months charge.</p> <p>Signing up for PriceLock has been nothing but a complete disaster so far.</p>