outrageously rude and argumentative staff

I had the miss fortune to deal with dstv and their agents staff over the last week, trying to get a pvr i own on my wifes name. First off they make assumptions about what you want or they just don't listen when you call. Then when you tell them, that is not what you asked for, they become argumentative. The agents goes off into a tirade of what I need to be telling them, so that they can do their. As if i work for DSTV and I know what you need to know.This has happened on three different calls with dstv in the last week.Then they all seem to give you a different story on the same issue. yesterday i had to deal with one of your agents staff. She also gives us a different story on the same issue. Now after been *****ed around for the past week with different stories. Once again, this lady (and i use this term loosely), makes assumptions and yet again gives me a different story. I was so frustrated that i said \every bladdy time there's a different story"not even directed at her. To which she say \""Go bladdy your children\"" then she escalates it even further and tells me \""you can go bladdy you mother and your father\"". Pathetic!!!"""