Outraged, unbelievable disappointed

Good day i have been a Dstv client for many many years. I am truly disappointed and dstv's customer services and the way they are trying to resolve matters. My price lock was coming to an end so I am trying to take out a price new price lock for 24 mouths. ( I'm starting to ask myself why do I even bother or why not just cancel my subscription with dstv, I honestly think it would actually be the best thing to do but let's see how dstv will respond to this)

On the 30 October 22 i spoke to Hlengiwe about a in discrepancy in my debit order were a larger amount was deducted. We managed to resolve that matter. I also asked Hlengiwe i what to renew my price lock, I told her about the SMS that I got. The platinum six offer, R825 x24 with a new ultra decor free installation and pvr for only R825 x24 i can ask multiple times it's with the new decoder it's with the PVR functionality it's free installation and she keeps on saying yes over and over again.

2 November 22 called in again to ask why haven't I received any phone call regarding when the dstv decoder will be delivered I spoke to Npumelelo that consultants say that the dstv decoder still needs to be handed over to the driver.

4 November 22 i spoke to Zuyisa to add alternative number for the drivers to arrange delivery that consultant well that everything was successfully processed and approved.

11 November 22 I spoke to two different consultants one was very unhelpful. Sulecte and Teboho. whereby I was told that the price like I'm talking about does not exist I have asked them to listen to my voice recordings go back to the call centre find out why I've been promised a price lock by three different people and been confirmed. They say they going to escalate the matter and then they will listen to the voice recording.

14 November 22 i called again spoke to Livundo and Micheal to ask for feedback all i was told they will escalate again.

In between 30Otc and 14Nov 22 i got a call from the price lock department. They said they received a msg that they should contact me. They were not aware of the problem or the reason why they should contact me