1 reviews | Active since Mar 2009
Out of the Blue
I just received an SMS stating that I have been handed over to ITC for an amount of R161.<br> <br> I cancelled my subscription in October 2014 already, so I am not sure exactly what the R161 is for. I haven't received any calls or SMS's prior to this one. If this is an authentic SMS, the least Multochoice could have done is to call me. <br> <br> I would gladly pay an amount of R161 if there is anything that I owe, but since I am not a subscriber, I cannot fathom why I would be owing any money.<br> <br> I am certainly not going to call their call centre and hold for 30 minutes on a Friday afternoon to do their jobs for them!<br> <br> If this was not an authentic SMS, I apologise, and I'm very happy that I didn't waste my time by calling the call centre.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert