out of service for the entire weekend while paid

what a shocking service multichoice is providing, after paying their account on Friday morning, having had make enquirers if everything will be working after payment was done we were given thumbs up that everything will be fine and working. Come to our surprise the dish was not activated since Friday till today we still cant watch TV every time we call them they escalate SD-*** that's a reference number for Friday still nothing happened. call them again Saturday they escalate SD-*** another reference number remember this is already paid we not owing them, get to be promised that everything will be sorted before 3pm. Fine we gave them benefit of the doubt to our surprise still nothing was done, call them again Saturday 7pm we still waiting we get to be told that it will be fixed Monday. the whole weekend we paid for what we cant watch or view yet come month end they expect full payment. these are the agents we spoke too Tumelo, Mbale and Relebogile what a useless service provided by employing people who cant perform their duties even their managers who failed to assist us.