Our service was cut off before time twice

Dstv service was cut off before time and i went to multichoice at Durban central and it was reconnected with no explanation what so ever then a few days later is was disconne ted again, then i decided to send an email and phoned them but i ended up holding forever then i dropped the phone, i got a ref number from the email i sent (#***) stating i will be contacted within 24 hours which was the supposed to be the 3rd but still now i don't know what has happened to them and the service they have cut off. I need to know why it was cut off twice before we pay again as we haven't watched dstv for 2 full weeks now and we can not pay for something that keeps on cutying off and there's no envilop that states our service will expire as per normal or any communiction what so ever. I am very angry and need to speak to someone from multichoice urgently!