SS
Sbu S

1 reviews | Active since Apr 2018

14 Apr 2020, 19:34

Opportunistic business

I would like to warn all South African to check their billing on their DSTV, i was billed extra 250,07 after making my payment. I was supposed to pay R487.07 but I paid R587.07 my due date of payment was on the 3rd and I have done EFT on the very same day due to the unfortunate circumstances of what we are facing as the country but guess what on the 10th they disconnected my subscription. On the 10th I was billed subscription fee of R25.67 + reconnecting fee of R50 and on the 11th i was also billed RR74,40 + reconnecting fee of R50 twice that money they can't even explain after i have been phoning them trying to explain that i have made payment and i have been sending proof of payment to them still they don't want to reverse the extra R250.07 they always say payment has been allocated i have emails with their references that are useless. The government must take into account that multi choice are opportunist during the lockdown are billing clients wrongful for no reason. South African be warned and i have spent more than R120 airtime phoning them with no solution.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Apr 2020, 19:39
Official
Hi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team
SS
Sbu S's update15 Apr 2020, 12:41
Reviewer Update
Am waiting for you to fix the wrongful billing