CF
Christal F

1 reviews | Active since Apr 2015

20 Jun 2022, 18:35

Openview instead of DStv

DStv is really the pits. Everytime it's the same reruns over and over again. You pay such a lot of money and if you don't pay on Time, they disconnect your channels until you pay. No wonder almost everybody goes for the Openview package.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Jun 2022, 19:36
Official
Hi Christal, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 
DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Jun 2022, 21:02
Official
Hi Christal,

We understand that some customers find repeats frustrating. The main reason programs are repeated is to give people a chance to see something they might have missed. Or to record on their PVRs a show they might have missed.

Different channels have different levels of repeats – a kids channel will repeat far more shows than a channel like M-Net. Different channels also cater for our customers on the different DStv packages – Premium customers will see content that they had access to a few months ago, repeated later on channels that are open to customers on other packages like DStv Compact.

Some channels also have programming block of six or eight hours. This means that the same block of programs will repeat either four (for six hour blocks) or three (for eight hour blocks) times during the course of a day.

There is also a limit on how much new content is produced every year. A single channel broadcasting 24 hours a day needs 8760 hours of content a year. In comparison, Hollywood only makes about 600 new English-language movies every year, which equates to only about 1200 hours of movies. This means that there will always be older content that plays.

Having said that, there is a lot of new content available on a weekly basis – there are never-before-seen shows and movies that premiere every week. As this is spread across many channels (and customers tend to stick to their few favorite channels), we highly recommend to our customers to use the various tools we’ve made available to find out what is on.


Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Jun 2022, 21:08
Official
Hi Christal,

We understand that some customers find repeats frustrating. The main reason programs are repeated is to give people a chance to see something they might have missed. Or to record on their PVRs a show they might have missed.

Different channels have different levels of repeats – a kids channel will repeat far more shows than a channel like M-Net. Different channels also cater for our customers on the different DStv packages – Premium customers will see content that they had access to a few months ago, repeated later on channels that are open to customers on other packages like DStv Compact.

Some channels also have programming block of six or eight hours. This means that the same block of programs will repeat either four (for six hour blocks) or three (for eight hour blocks) times during the course of a day.

There is also a limit on how much new content is produced every year. A single channel broadcasting 24 hours a day needs 8760 hours of content a year. In comparison, Hollywood only makes about 600 new English-language movies every year, which equates to only about 1200 hours of movies. This means that there will always be older content that plays.

Having said that, there is a lot of new content available on a weekly basis – there are never-before-seen shows and movies that premiere every week. As this is spread across many channels (and customers tend to stick to their few favorite channels), we highly recommend to our customers to use the various tools we’ve made available to find out what is on.


Kind regards,
DStv: Hello Peter Team