RG
Roche G

1 reviews | Active since May 2017

22 May 2017, 15:35

Openview HD THE NEW AND IMPROVED DSTV

<p>I am wondering if DSTV agrees that the open view HD service is much more better then theirs, on the 3rd of May i made a payment to DSTV as i upgraded and knew there was a difference to be paid, on the 7th they disconnected my service i called in and confirmed the reason and they said my monthly debit order was reversed i checked my bank statement and agreed, so i asked them for a balance and they gave me an amount to pay which included the activation, i made the payment on the 7th and my service was reconnected. Today i logged onto the self service and the amount due for 02/06/2017 didn’t look normal so i called and spoke to Bongani Ngubane for 17minutes and he also didn’t seem to know the reason so he placed me on hold while he was confirming with his supervisor Xolani Sithole eventually someone decided to cut the call. I called back and spoke to Xolani Sithole who ''tried'' to make me understand that i didn’t pay the activation premium last month so he will remove it and when i asked how my service was activated if i still owe an activation premium and he just sounded very confused also.....I noticed that DSTV also now plays Openview HD movies and i guess it is because they know soon everyone will have Openview and get rid of DSTV.</p> <p>Sad part is we have to pay for this ****py service because our kids enjoy the cartoons....... But i think i could bribe my kiddos and convince them that</p>

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Replies (2)
RG
Roche G's update22 May 2017, 15:40
Reviewer Update

And here a collegue is telling me that she didnt pay her premium for the 2nd of May (access package) and she is still enjoying the full boquet plus the openview channels... so seems to me they have issues with their billing system, every company has faults but what makes a good company great is taking ownership whereas DSTV pretends they doing you a favour by ''removing'' activation fees....

DStv (MultiChoice)
DStv (MultiChoice)'s reply22 May 2017, 15:44
Official

Dear Roche Goodman

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv : Hello Peter team