JZ
Johan Z

1 reviews | Active since Aug 2011

01 Dec 2016, 15:03

Only wants your MONEY - but not YOU as a customer !

<p>So , recently I decided to downgrade from my Premium package.</p> <p>( I would rather NOT go into the reasons for this - as this review might become a RANT ! )</p> <p>Well , what a surprise when I could not even access MY PVR content which I legally downloaded whilst on my premium package....</p> <p>and might I say - I would imagine - I LEGALLY PAID for that content .</p> <p>So - now I have decided to just CANCEL my entire subscription and move over to OpenView.</p> <p>For a CUSTOMER that has been with DSTV since they started - I find their attitude to ENTICE ME BACK - to say the least - terrible ... not even to watch the programs I recorded.</p> <p>Well - no wonder customers are leaving DSTV in droves !</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Dec 2016, 15:27
Official

Dear Johan

We acknowledge receiving your query. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

JZ
Johan Z's update07 Dec 2016, 15:47
Reviewer Update

Well - so today I contacted DSTV "Customer" support and spoke to a Me. Mokoena

Simply - as I have not been able to watch ANY programs - never mind my previously recorded PVR stuff....

To make it CLEAR - I could ONLY access channel 100 !

And then today - I discovered - that DSTV has billed me for PVR access , and I do not know WHAT else - as I apparently now owe them money !

So - as mentioned previously - they only want your money !

Customers......one's that DARE complain ---- No THANKS - we only want your money !