Only for Older People!!

<p>So on 10th April (Monday) I phoned Multichoice in good spirits to query why I have not received my Dish Magazine for the last 2 months when usually it is so regular. It was approximately 10am and unfortunately I can't remember my brilliant consultants name. "They don't make them anymore" she informed me confidently. I expressed my disbelief and asked "Since when?" Her response was a breezy and confident "It's been awhile". Wow...what an answer...right off the top of her head or out of some other region!! I told her that was impossible as I received mine regularly so she put me on hold while she "consulted with her supervisor". Now I'm irritated because its a simple question, not rocket science 101 for Monday and I'm sure this is a pretty low level query. She comes back to me and informs me she will escalate my query to the relevant department. Now I love the word escalate as its a well used euphamism for "pass the buck" and for not being able to give me a proper answer to my very difficult query. I said "I thought you didn't "make" the magazines anymore" and she admitted that they do make some magazines for those who chose subscriptions but its usually for "older people". So Multichoice...on a Monday when I was feeling quite cheery, I was not given an anser and told that I'm an older person! This consultant needs re-training and certainly needs to know basic information about her products. I'm still none the wiser, nothing has as yet been 'escalated' and I continue to search my mail box. My reasons for wanting my Dish Magazine have nothing to do with being "old". I am 56 and not technically challenged or deprived. </p>