NVDB
Nick Van Den Berg
1 reviews | Active since Mar 2020
01 Apr 2020, 14:20
Online Technical Assistance Poor
I appreciate that it is lockdown time in SA but the DSTv self help via Live Chat and WhatsApp are terrible / non-responsive! DSTv says that they are an essential service...and maybe so when everyone is home and wanting to watch TV etc...but trying to get assistance on a technical issue (in my instance the connectivity checker flagging remote recordings and hence Showmax (on my explora account) saying it cannot connect when it is in fact turned on) seems near impossible. No one to assist?? I would greatly appreciate ANY assistance from ANYONE else that could point me to the right spot to get this glitch sorted.
Helpful (0)
Replies (7)0
Replies (7)
DStv (MultiChoice)'s replyOfficial
01 Apr 2020, 14:30Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Apr 2020, 14:30
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
NVDB
Nick Van Den Berg's updateReviewer Update
01 Apr 2020, 14:32Thank you...will you call me *** (this is a private reply) to run through the issue?
NVDB
Nick Van Den Berg's update01 Apr 2020, 14:32
Reviewer Update
Thank you...will you call me *** (this is a private reply) to run through the issue?
NVDB
Nick Van Den Berg's updateReviewer Update
01 Apr 2020, 14:32Thank you very much...appreciate your swift response.
NVDB
Nick Van Den Berg's update01 Apr 2020, 14:32
Reviewer Update
Thank you very much...appreciate your swift response.
DStv (MultiChoice)'s replyOfficial
01 Apr 2020, 14:42Hi Nick B,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We’re currently holding a lot of chats hence there is a delayed response.
Kindly reboot both the router and your decoder at the same and then test the service again.
Kind regards
DStv Help Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We’re currently holding a lot of chats hence there is a delayed response.
Kindly reboot both the router and your decoder at the same and then test the service again.
Kind regards
DStv Help Team
Best regards,
DStv (MultiChoice)'s reply01 Apr 2020, 14:42
Official
Hi Nick B,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We’re currently holding a lot of chats hence there is a delayed response.
Kindly reboot both the router and your decoder at the same and then test the service again.
Kind regards
DStv Help Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We’re currently holding a lot of chats hence there is a delayed response.
Kindly reboot both the router and your decoder at the same and then test the service again.
Kind regards
DStv Help Team
Best regards,
NVDB
Nick Van Den Berg's updateReviewer Update
01 Apr 2020, 15:14Noted. I have rebooted (powered off and then on) both the router and explora. Still the same. sorry. when i run through explora it says connected to the internet BUT the remote recordings has a red cross (others have green ticks). then when i click on showmax it says unable to connect and that i need to run connectivity checker later?? not sure if i need to try and login to a showmax profile and fill in a code etc...which keeps saying loading code but nothing comes up. so i did nothing on that front. thanks
NVDB
Nick Van Den Berg's update01 Apr 2020, 15:14
Reviewer Update
Noted. I have rebooted (powered off and then on) both the router and explora. Still the same. sorry. when i run through explora it says connected to the internet BUT the remote recordings has a red cross (others have green ticks). then when i click on showmax it says unable to connect and that i need to run connectivity checker later?? not sure if i need to try and login to a showmax profile and fill in a code etc...which keeps saying loading code but nothing comes up. so i did nothing on that front. thanks
DStv (MultiChoice)'s replyOfficial
01 Apr 2020, 15:24Hi Nick B,
Kindly ensure that the Connected services are turned on the decoder.
Push Menu (DStv Button)>Go to Settings > User Preferences > Connected Services.
Turn on Connected services and Remote recordings.
Kind regards
DStv Help Team
Kindly ensure that the Connected services are turned on the decoder.
Push Menu (DStv Button)>Go to Settings > User Preferences > Connected Services.
Turn on Connected services and Remote recordings.
Kind regards
DStv Help Team
Best regards,
DStv (MultiChoice)'s reply01 Apr 2020, 15:24
Official
Hi Nick B,
Kindly ensure that the Connected services are turned on the decoder.
Push Menu (DStv Button)>Go to Settings > User Preferences > Connected Services.
Turn on Connected services and Remote recordings.
Kind regards
DStv Help Team
Kindly ensure that the Connected services are turned on the decoder.
Push Menu (DStv Button)>Go to Settings > User Preferences > Connected Services.
Turn on Connected services and Remote recordings.
Kind regards
DStv Help Team
Best regards,
NVDB
Nick Van Den Berg's updateReviewer Update
01 Apr 2020, 15:28I checked that first up (saw that was a query online) and it was always on.
NVDB
Nick Van Den Berg's update01 Apr 2020, 15:28
Reviewer Update
I checked that first up (saw that was a query online) and it was always on.