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MJ
M J

1 reviews | Active since Jun 2013

31 Oct 2016, 14:20

Online system broken

<p>Tried to amend d/o details using online service. All fields disabled so called service dept and they said I must use online system.</p> <p> </p> <p>Having explained all fields disabled, they said I must contact online service support via email.</p> <p> </p> <p>I made it clear it was not for me to tell dstv their system is broken and I would simply bounce their d/o until they contacted me about non-payment and they could then choose to cancel my acc or fix their broken system.</p>

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply31 Oct 2016, 14:28
Official

Dear Sir\Madam

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

Best regards,

MJ
M J's update01 Nov 2016, 17:02
Reviewer Update

Have now setup c/c d/o on payu but cannot see how to cancel the existing current account d/o.

Can you please action that?

DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Nov 2016, 17:08
Official

Dear Mike

Thank you for taking our call, as per our conversation we have updated your email address. Please log in to your profile and again try to update your banking details.

Let us know if you still experiencing any problems.

Regards

Elna

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Nov 2016, 17:15
Official

Good to hear that you were able to update the banking details .

The existing debit order is already being cancelled on our end however the debit order has already collected since it's the 1st today. If the account no longer exists kindly make a cash for this current period.

Regards

Elna

Best regards,