Online DSTV Self Service a Waste of time and Money

The Online DSTV Self Service is a Waste of time and Money, In July I logged into the DSTV self Service site and Scheduled my de-listed and De-activation of my account and the still billed me for the August and September month? I dont understand why the still billed me? Its probably because they want to try listing my on ITC when I always call to ask them to de-activate y Services? and Now a took the consultant advice for me not to use the email service but to use the Online service and still the same mistake made by Multichoice happened, This time I'm gonna hold them responsible they need to credit my account and check when was they last time they received signal from my decoder because that's the last time used it and made my de-activation online. They need to credit me my money from that date and if the try listing me, I will spend my money on a lawyer. Watch this space.