AM
Anthony M
1 reviews | Active since Oct 2010
21 Aug 2015, 15:06
Online Card Payment issue
On the 19/08/2015, two payments were made only MINUTES apart, via your website, using my Card details. When viewing my TRANSACTION HISTORY, online, only ONE of the payments (R50) reflects.. The first payment was for the amount of R50 and the \balance due"reflects an OUTSTANDING amount of R375. Both payments were successfully processed. WHY DOES ONLY THE ONE PAYMENT SHOW ON THE TRANSACTION HISTORY"
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Replies (1)
DStv (MultiChoice)'s replyOfficial
01 Sept 2015, 11:41Hello millar,
We do apologies for the inconvenience you experienced in this regard.
According to our records you have been assisted by one of our consultants and advised that all your payments are reflecting on your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
According to our records you have been assisted by one of our consultants and advised that all your payments are reflecting on your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply01 Sept 2015, 11:41
Official
Hello millar,
We do apologies for the inconvenience you experienced in this regard.
According to our records you have been assisted by one of our consultants and advised that all your payments are reflecting on your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
According to our records you have been assisted by one of our consultants and advised that all your payments are reflecting on your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us
Regards
Rupert
Best regards,