SH
Stephen H

1 reviews | Active since Sept 2015

17 Oct 2015, 08:25

Ongoing unresolved service delivery issues.

DSTV as consistently continue get zero issues resolved!<br> One calls DSTV, here a voice prompt for consumers to rate DSTV/Multichoice customer service so they can improve their service offerings....nothin is further away from the truth apart form a endless supply of hot air being spewed!!! <br> One gets emailed responses after lodging complaints with 24 hr response, never occurs. When someone calls, the tactical strategy is purely a smoothing over action to mislead a consumer into believing proactive resolution action will be implemented, but it never does. It's a case of , DSTV hoping that the consumer will get tied of follow-up action etc, DSTV simply take consumers money to enrich themselves but never delivery the 'goods'. That is passive theft according to the dictionary. <br> When someone calls, further useless 'hot-air' spewed out, promises made with zip occurring thereafter. The vast broad-ranging exposure experienced to date plus what other consumers experience unresolved is disbelieving....this is due to monopolisation that DSTV holds. If there was an alternate option, DSTV would end up with zero clients....then watch the ********* game change that DSTV entertains right now.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Nov 2015, 13:25
Official
Hello Stephen.honey,

It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.

As per our telephonic conversation you requested that I call you again after 1pm of which I have done and the phone was not answered. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

Here are our touchpoints:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards
Sandile

Best regards,