ID
Itumeleng D
1 reviews | Active since Mar 2024
05 Jan 2025, 17:04
Ongoing Service and Billing Issues with DStv
I am extremely frustrated with DStv. Whether it's their systems, *********** staff, or deliberate actions to cheat customers out of their money, the experience has been terrible. When I try to resolve issues amicably, their staff often respond rudely.
I've had ongoing issues with my services for months, especially with billing. I'm currently paying for services I am not receiving. Since subscribing to DStv internet, it has been a nightmare. Additionally, their data service is unreliable; I have to complain before it gets loaded, which takes days. They are also charging me for Showmax and Namola, which are not working.
This situation is exhausting. Where are the laws and regulations to govern organizations like DStv? They seem to do as they please.
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Itumeleng D's updateReviewer Update
07 Jan 2025, 22:46 I am writing to express my deep dissatisfaction with the service I have been receiving from DStv. Despite paying for services, I am not getting what I am entitled to. The most frustrating part is that even when I make payments on or before the due date, my data is loaded two or more days later. I have to repeatedly beg for the data I have already paid for. However, if I miss the payment date due to unforeseen circumstances, my services are suspended as early as 3 AM the next morning, and I am charged a reconnection fee. This is clearly unfair and indicates a serious issue with your service.
Since subscribing to DStv Internet, my experience has been nothing short of a nightmare. My complaints are ignored, and I feel completely disregarded as a customer.
I have been paying for services that I am not receiving. My Showmax and Namola services are not working, yet I am still being charged for them. When I signed up for DStv Access plus DStv Internet last year, I was promised a price lock of R249 for a two-year contract. This promise has not been honored. Instead, I have been charged outrageous amounts, and despite multiple complaints, the issues persist.
In December and January, I was charged for Showmax and Namola, which are not functioning. I paid R300 last month and this month for a service that was supposed to cost R249. Instead of the charges decreasing, they are increasing.
It is impossible to get through to your customer service, and when I do, I am met with rude and robotic responses. It feels like they are programmed to ignore the customer's issues.
I demand that these issues be resolved immediately. I expect a refund for the services I have not received and a correction of my billing to reflect the agreed-upon price. I also expect a prompt and respectful response to my complaints.
Since subscribing to DStv Internet, my experience has been nothing short of a nightmare. My complaints are ignored, and I feel completely disregarded as a customer.
I have been paying for services that I am not receiving. My Showmax and Namola services are not working, yet I am still being charged for them. When I signed up for DStv Access plus DStv Internet last year, I was promised a price lock of R249 for a two-year contract. This promise has not been honored. Instead, I have been charged outrageous amounts, and despite multiple complaints, the issues persist.
In December and January, I was charged for Showmax and Namola, which are not functioning. I paid R300 last month and this month for a service that was supposed to cost R249. Instead of the charges decreasing, they are increasing.
It is impossible to get through to your customer service, and when I do, I am met with rude and robotic responses. It feels like they are programmed to ignore the customer's issues.
I demand that these issues be resolved immediately. I expect a refund for the services I have not received and a correction of my billing to reflect the agreed-upon price. I also expect a prompt and respectful response to my complaints.
ID
Itumeleng D's update07 Jan 2025, 22:46
Reviewer Update
I am writing to express my deep dissatisfaction with the service I have been receiving from DStv. Despite paying for services, I am not getting what I am entitled to. The most frustrating part is that even when I make payments on or before the due date, my data is loaded two or more days later. I have to repeatedly beg for the data I have already paid for. However, if I miss the payment date due to unforeseen circumstances, my services are suspended as early as 3 AM the next morning, and I am charged a reconnection fee. This is clearly unfair and indicates a serious issue with your service.
Since subscribing to DStv Internet, my experience has been nothing short of a nightmare. My complaints are ignored, and I feel completely disregarded as a customer.
I have been paying for services that I am not receiving. My Showmax and Namola services are not working, yet I am still being charged for them. When I signed up for DStv Access plus DStv Internet last year, I was promised a price lock of R249 for a two-year contract. This promise has not been honored. Instead, I have been charged outrageous amounts, and despite multiple complaints, the issues persist.
In December and January, I was charged for Showmax and Namola, which are not functioning. I paid R300 last month and this month for a service that was supposed to cost R249. Instead of the charges decreasing, they are increasing.
It is impossible to get through to your customer service, and when I do, I am met with rude and robotic responses. It feels like they are programmed to ignore the customer's issues.
I demand that these issues be resolved immediately. I expect a refund for the services I have not received and a correction of my billing to reflect the agreed-upon price. I also expect a prompt and respectful response to my complaints.
Since subscribing to DStv Internet, my experience has been nothing short of a nightmare. My complaints are ignored, and I feel completely disregarded as a customer.
I have been paying for services that I am not receiving. My Showmax and Namola services are not working, yet I am still being charged for them. When I signed up for DStv Access plus DStv Internet last year, I was promised a price lock of R249 for a two-year contract. This promise has not been honored. Instead, I have been charged outrageous amounts, and despite multiple complaints, the issues persist.
In December and January, I was charged for Showmax and Namola, which are not functioning. I paid R300 last month and this month for a service that was supposed to cost R249. Instead of the charges decreasing, they are increasing.
It is impossible to get through to your customer service, and when I do, I am met with rude and robotic responses. It feels like they are programmed to ignore the customer's issues.
I demand that these issues be resolved immediately. I expect a refund for the services I have not received and a correction of my billing to reflect the agreed-upon price. I also expect a prompt and respectful response to my complaints.