Ongoing Incorrect Billing & Ignored Complaints

For months, MultiChoice / DStv has been billing me incorrectly. I cancelled my DStv Internet service and settled the device plan, yet I am still charged for these products. My statements clearly show duplicate charges (Internet subscription and ZTE device plan), even after I paid the settlement amount.

I have engaged with multiple agents (Siyasanga Wayiti, Thokozile D, Zoliswa Njakana) and received nothing but conflicting stories, poor service, and unprofessional conduct. To make matters worse, the complaints email address they gave me is no longer monitored, and messages sent there go unanswered.

This is unacceptable. I demand a proper reconciliation of my account, reversal of all incorrect charges, and confirmation that the cancelled services are permanently removed. If unresolved, I will escalate to the Consumer Goods and Services Ombud.