ONGOING FEE DISPUTE

Good day

I responded to an SMS on 05/02/2018 for R599 Premium deal and i paid pro rate fee but i was over charge,was i not suppose to pay R599+35+20+80? Towards end of March i then opted for Price lock for R759,so March billing date 21/03/2018 i was still on R599.00 package Please relook at your response,why would Rupert refer the matter to your finance department if he could have responded as per your below response? And everybody that i spoke to understood my query and escalated it but never came back to me.I don't understand when you say i don't have any credit due if i was over charged!!!!!!!!!!!!!!!! Please listen to all my calls from 05/02/2018 as per all my HelloPeter complaint

Official private business reply Good day

Thank you for contacting us.

According to our records, the billing reflecting in your DStv account from February 2018 is correct.

You're currently subscribed to the Price Lock Premium contract for R759.00. However, there's an added service such as:

2 x insurance for R29.00 and R35.00. Access Service fee for R85.00. All in total makes the total balance of R899.00. Whereas on the 21 February 2018, you were only billed R857.07 and 21 March 2018 on R846.35 was debited. There's no credit due to be refunded.

Kind regards

Dinah