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JB
JAPIE B

1 reviews | Active since Mar 2009

19 Mar 2018, 13:20

Ongoing DSTV account problems.

Ongoing account problems with Multichoice despite written feedback 12 March that refund will be made back to me. STILL NO REFUND RECEIVED.

DSTV email 12March: "Thank you for contacting us regarding extra debit order deduction. As per our telephone conversation dated 12 March 2018. We have request for refund of R763.55 to be deposited back into your bank account. Kind regards, Juliet Mosimane"

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Mar 2018, 13:25
Official

Dear Japie

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Mar 2018, 16:31
Official

Dear Japie,

We have tried calling you on but to no avail.

Our records indicate that a refund of R763.55 was proccessed on the 12 March 2018.

Please check with your bank, should the refund still not reflects please forward copy of your bank statement dated from the 12 March to date so that we can forward it to the Finance department.

Please forward the bank statement to ***.

Awaiting your response.

Kind regards

Boitumelo

DStv: Hello Peter Team

Best regards,

JB
JAPIE B's update20 Mar 2018, 06:10
Reviewer Update
DSTV made the following claim is a private message to me: We have tried calling you on but to no avail. Our records indicate that a refund of R763.55 was proccessed on the 12 March 2018. Please check with your bank, should the refund still not reflects please forward copy of your bank statement dated from the 12 March to date so that we can forward it to the Finance department. Please forward the bank statement to ********** Awaiting your response. Kind regards Boitumelo DStv: Hello Peter Team FOR THE RECORD: The refund was suddenly made back to my account this morning 20March. Not a fault with my Bank but on the Side of DSTV. Please email me proof of your claim that payment was made back to me already 12 March.