Ongoing Double Billing & No Resolution – Extremely Poor Service from MultiChoice

My name is Malebo, and I am extremely disappointed with the level of service I’ve received from DStv MultiChoice.

I have been charged double via debit order on multiple occasions, and after countless calls and emails, the issue remains unresolved. Every time I contact MultiChoice, I speak to a different consultant who gives me a completely different story. When I ask for reference numbers, I’m not even sure if they’re correct or being properly tracked.

I have sent numerous emails, provided proof of overcharging, and repeatedly asked for a breakdown of the charges, yet I’ve received no clear explanation or action. Instead, I am being sent up and down with no resolution in sight. It feels like my complaints are simply being ignored.

I am furious and demand that MultiChoice resolve this issue urgently by: 1. Providing a clear and detailed breakdown of charges on my account. 2. Explaining why I’ve been double charged. 3. Refunding any incorrect charges.

I can be contacted at ***. I expect this matter to be resolved immediately.

Malebo