TN
Thenjiwe N
1 reviews | Active since Jul 2011
12 Apr 2018, 13:50
Ongoing billing issue
Good Day
I seem to have endless billing issues with multi choice , In the begining of the mothn I wrote a review becase of billing issues . I was debite R967.14 for my price lock account which was activated on the last day of January . Im still going to encounter other issue with my next debit .
I went through my account using the DSTV app and I realised that I'm going to be charged R668 for a price lock account which I have never missed a payment for it . As stated on my last review that if this issue cannot be sorted out I will be forces take further steps. It is not fair that I have to he endless probems with this account , I will be cancelling the debit order going forward.
Regards Thenjiwe Nhlapo
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
12 Apr 2018, 14:52Dear Thenjiwe
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Apr 2018, 14:52
Official
Dear Thenjiwe
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
12 Apr 2018, 15:44Good day Thenjiwe
Thank you for sending us your query.
I apologise for all the inconvenience caused in this regard.
There might be a system error hence it shows R668.00 as the next payment. We will inform the Price Lock finance team to further assistance.
I fully understand your concern and thank you for bringing this matter to our attention.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply12 Apr 2018, 15:44
Official
Good day Thenjiwe
Thank you for sending us your query.
I apologise for all the inconvenience caused in this regard.
There might be a system error hence it shows R668.00 as the next payment. We will inform the Price Lock finance team to further assistance.
I fully understand your concern and thank you for bringing this matter to our attention.
Kind regards
Dinah
Best regards,
TN
Thenjiwe N's updateReviewer Update
16 Apr 2018, 15:37Good Day
today it's the 16/04/2018 I'm still waiting for your Pricelock department to get hold of me . My patience regarding this query is running low , as I said on my previous reviews that I will just cancel the debit order because I'm not willing to pay R668 for what , your price it's R549 so why am I being billed R668?
TN
Thenjiwe N's update16 Apr 2018, 15:37
Reviewer Update
Good Day
today it's the 16/04/2018 I'm still waiting for your Pricelock department to get hold of me . My patience regarding this query is running low , as I said on my previous reviews that I will just cancel the debit order because I'm not willing to pay R668 for what , your price it's R549 so why am I being billed R668?