AS
Azaan S
1 reviews | Active since Aug 2016
15 Aug 2017, 04:45
One problem after another
Logged into my account only to see under my balances that R756.52 is due on the 25th August, R117.48 was the balance brought forward & R72.58 is due immediately. My question is, how do you guys come up with all these figures?
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
15 Aug 2017, 07:54Dear Azaan
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply15 Aug 2017, 07:54
Official
Dear Azaan
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
15 Aug 2017, 16:02Good day Azaan
Thank you for taking my call today.
As agreed, the query has been referred to the finance team.
You will be updated with the feedback as soon as received.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply15 Aug 2017, 16:02
Official
Good day Azaan
Thank you for taking my call today.
As agreed, the query has been referred to the finance team.
You will be updated with the feedback as soon as received.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
18 Aug 2017, 11:54Good day Azaan
Reference is made to our telephonic discussion.
We have manually adjusted your DStv account and the service is still active. The Price Lock account is cancelled as well.
You may proceed to check the updated status of your account on our website within two to three working days.
In effort to improve customer satisfaction, please let me know how you rate the service I have given to you by revisiting the survey/conversion rate on Hello Peter. The rating is on a scale of one to five (1 being poor and 5 being good).
Thank you for your loyal support.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply18 Aug 2017, 11:54
Official
Good day Azaan
Reference is made to our telephonic discussion.
We have manually adjusted your DStv account and the service is still active. The Price Lock account is cancelled as well.
You may proceed to check the updated status of your account on our website within two to three working days.
In effort to improve customer satisfaction, please let me know how you rate the service I have given to you by revisiting the survey/conversion rate on Hello Peter. The rating is on a scale of one to five (1 being poor and 5 being good).
Thank you for your loyal support.
Kind regards
Dinah
Best regards,