One of the worst customer experience

After several calls where me and my mom wanted to change the payment date we were never successful. Called to see if we can set up a debit order and was told we can’t because the lady was working from home. Logged a complaint but till today never heard anything. When u call sometimes the call is dropped and the one time I had to wait for 53mins whilst someone was looking for my proof of payment.

This month I was successful in changing the date but to my surprise my subscription was also changed from compact to the family one without my consent at all. Another phone call , my time after a long day at work to rectify this . The service from some of your agents is even poor. No one takes responsibility or is willing to a first call resolution . At one point I requested to speak to a manager and was told he was in a meeting and he will call me back but I was never called back. I’m always bracing myself whenever I call dstv because I know that my request will either be resolved but something in the back round will get messed up or someone will just hang up on me .