cF
carmenita F

1 reviews | Active since Jul 2012

30 Jun 2015, 15:40

One month service

Good day<br> <br> I did not pay the month of May for viewing for June hence i thought my signal was cut as the TV also showed NO SIGNAL after payment was unsuccessful on 26/05/2015 therefore we did not watch dstv channels for the full month of June. I check my statement and notice Multichoice tried to debit R638 on 26/06/2015.I call the call centre today on *** at 03:03pm and was advised i owe a balance of R638 as our signal was never cut. I dont understand why was my signal stil on for a full month without my awarenessand why should i pay for something i did not use. You can check and see for yourself we did not once watch any channels for the full month of June as we thought signal was cut as the TV said no signal. I would like to continue my services however i refuse to pay for something i did not watch.<br> <br> Regards

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Jul 2015, 14:37
Official
Hello Carmie01,

It is with regret that we learn of the frustration and inconvenience you have experienced with regards to our account. Please accept our sincere apologies in this regard.

We tried to contact you on your mobile number provided, however your calls goes straight to voice messages. Our records indicates that you have contacted us on the 30th June 2015 and requested service to be activated and complaint that you did not have any viewing in June. Please be advised that we have credited the amount for the month of June 2015 as confirmation.

You need to make a cash payment amount of R319.00 for the month of July 2015.

Here are our touchpoints:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards

Nesta

Best regards,