one month on still not resolved

hi<br> i have been dealing with multichoice to get my catch up plus working. i mailed them on the 11feb and it has gone back and forward back and forward and now there is just no feedback. if i open dstv desktop player it tell me link smart card. smart card is linked still same error. i have uninstalled, still the same. the last response two weeks ago is that it is handed to technical they will give feedback.... still waiting