ONE MONTH - NO EXPLORER - NO HELP

App**** for Explorer @ R899 for 24 months on 02 March. Debited with R149 3 March. Received SMS 09 March advising \Pmt Plan approved. Order 227548 will be dispatched in next 2-3 days\" Nothing happened. Phoned Customer Services 23 March (ref to DPP per Kgaugelo) She says Explora still on their premises - will send urgent request to DPP to expedite in 24 hours. Nothing happened. Phoned Customer Services today 31 March (Ref ***-I29 per Kzabo). She cannot tell me anything cant see anything other than previous query on 23rd. She needs some number that I was supposed to get - I advised I never got any further communication since 09 March. She says I must phone courier company to get number. I said why don't they phone I am not the person instructing them. She cant help- she will escalate to DPP Dept to investigate - can take 24 hours.. I want this investigated and actioned. I want a manager in DPP to phone me *** to explain why nothing has been done. This is really bad service. I understand that you are busy but a month later and nothing?"