One Excuse after Another

In January I took my Explora Decoder to a dealership as I was having problems with my hard drive. Keep getting the message that my hard drive was full or that a hard drive installation is in progress. I was then told that it is a problem with that decoder and that I have to exchange it. So after a lot of back and forth my decoder was exchanged.

Now, a week later the problem started again! My hard drive isn't even full! It was sitting at 36%! Now I can't record, watch recorded programmes or even watch Showmax, but come end of the month you will take my money!

I am not going to drive to the nearest dealership again to exhange it. I think I should just cancel this pathetic service and product.