1 reviews | Active since Dec 2015
Once You've Paid DStv, they'll squeeze you.
After making payment for DStv Compact on the 25th last week, I got in contact with DStv through WhatsApp after being unable to get them on the phone.
I then requested that they change my services to EasyView(as my work means the service is not in use). The automated system means delayed processing my request on the 27th. I retried it on the 30th and it still didn't process and only then I realized that it wasn't just a delay, it only looked to schedule my request and didn't process it.
I then got in touch with them via Twitter and requested the same and I am told I cannot cancel, pause nor make changes to my services - EVEN THOUGH THEY ARE OF NO USE TO ME - because I have made payment and so the change will only be scheduled.
My question is: why am I being held hostage to keep these services on this package? Is it because I have paid and my needs as a customer no longer matter?
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Once again I now have a problem with the same issue as last year and hope it can be fixed ASAP. I opted for a change package as I'll be travelling for a few weeks, but it appears it didn't go through.
Is there cooling-off period?
Kindly Advise.
Once again I now have a problem with the same issue as last year and hope it can be fixed ASAP. I opted for a change package as I'll be travelling for a few weeks, but it appears it didn't go through.
Is there cooling-off period?
Kindly Advise.