Once they have your business, you no longer matter

Imagine a world where Customer Service/Operations returns your call with the same energy that sales calls you for business!

I am chatting to a bot who keeps on giving me the same answers, I have been calling *** since last Tuesday & no response. On Friday, I tried a different method & made like I wanted a new product, and within 9min my phone was ringing.

My price lock expired & I do not want an upgraded decoder, all I want is to move over to normal premium package (without price lock), but because they focus on getting more business instead of looking after their remaining clients, that will never happen.

anyway, when your team has viewed this comment, maybe my request can be actioned? Because this seems to be the only method of getting the help one needs