Once again zero service

Since they have updated their streaming platform, all I get on a continuous basis is “Whoops We Have A Problem”. You phone the call centre and they reset what I can reset myself. When are they going to sort out the software problem. Is this asking too much for them to give us a service that we are paying for. If they need software engineers they are readily available. Can help with a multitude of numbers because clearly the current ones have limited skills if any. Most companies would test their software before doing a software dump on the public. Guess it is because we have for far too long excepted zero service from DSTV as they know the main reason people subscribe is for the mainstream sport. Supper Sport goes and so does most the clients