Once again Pathetic service rendered

I called last month and spoke to your "Learned" consultant and asked her to move my payment date to a later date in August, she said no problem. I asked how much will I owe from the normal payment date to the new date, she said its more or less R12 per day and calculated the pro rata amount alongside the monthly fee, she gave me the total of +/-R750 due on my new payment date. I asked her more than once are you sure it works like this, she said yes, I asked the reference no and said thank you and good bye. Now earlier I received a sms stating my Dstv is off and pay this amount immediately. I called in at 1pm spoke to a lady consultant and gave her this reference number after she kept explaining what she thought I needed to know. I requested her to call a supervisor, holder on a few minutes, then Selina responded, I asked her was she briefed on what's happening as I'm mucked off by now as each month something happens on my account. Selina said she will listen to the telephone recording as this consultant never made notes, " how brilliant of her", this is why I always ask for reference numbers. I spoke to Selina at more or less 1:20 if not earlier and I'm still waiting on her to return my call. How long does it take for her to do so and call back as she said. I'm missing out on all of my recordings. This is once again utter & pathetic service from Dstv.