rC
retasha C
1 reviews | Active since Oct 2012
30 Apr 2018, 13:42
Once again incorrect amount due
Once again the amount required and due is wrong, each consultant I speak too gave me the wrong information according to Lerato as per last nights call, my account has been messed up for months and last night Lerato tried to convince me all amounts were rectified and reversed. Lerato had to go back to last year when the incorrect amounts were calculated but she only calculated from February this year, she said the other trained consultants made mistakes and gave me wrong info, yet I calculated with a consultant on 26 March and we came to the same amount and found where the error was and she informed me I had R125 available after my 02 March payment went off. I told Lerato last night how can the system ask me now for R204 due when on the 21st April I already even paid R400 towards 02 May payment, so thus they want to charge me R605 etc when only R525 is required each month. I want you guys to fix these errors on my account for once and all or else I will definitely cancel. I am sick and tired of checking each month if balance due is correct, then calling (spending my air time and time) to complain about this.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
30 Apr 2018, 15:18Dear Retasha
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Apr 2018, 15:18
Official
Dear Retasha
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 May 2018, 10:17Good day Retasha
Thank you for sending us your email.
According to our records, the payment date for your DStv account is on 02nd of every month. The monthly subscription for your account is R524.50.
We do receive payments but not on your payment date. For this reason, the system will charge your service for the number of days to accommodate the credit paid. This will somehow cause discrepancy and lack of consistency in the account.
Currently, we're on 02 May 2018 and the credit available is insufficient to keep the service till the next payment date. Hence you need to pay R204.41 only for the month of May 2018. This means the following payment will be due by 02 June 2018.
I apologise for all the inconvenience caused. Thank you for taking the time and bring this matter to our attention.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply02 May 2018, 10:17
Official
Good day Retasha
Thank you for sending us your email.
According to our records, the payment date for your DStv account is on 02nd of every month. The monthly subscription for your account is R524.50.
We do receive payments but not on your payment date. For this reason, the system will charge your service for the number of days to accommodate the credit paid. This will somehow cause discrepancy and lack of consistency in the account.
Currently, we're on 02 May 2018 and the credit available is insufficient to keep the service till the next payment date. Hence you need to pay R204.41 only for the month of May 2018. This means the following payment will be due by 02 June 2018.
I apologise for all the inconvenience caused. Thank you for taking the time and bring this matter to our attention.
Kind regards
Dinah
Best regards,
rC
retasha C's updateReviewer Update
02 May 2018, 10:58It seems that you Dinah cannot do your calculations as well. I pay money into my account to stay ahead for the following month and not to cause discrepancy, how is it possible to pay R204.41 today when I've already paid R400 on the 21st April, should I pay this then for the month of May I'm paying R604.41 and this is not what I'm going to do. I was told on the 26 March from your consultant that I will have a credit of R125 after my payment from the 2nd April goes off. Why are you not addressing this issue, how can a learned consultant give such information. The consumer protection act states that what a consultant should be truthful if not steps needs to be taken against that company, I've got my reference numbers from all the consultants and should the need be then I will take it further. Its unacceptable to issue false information then blame it on the system. Also this kind of feedback is very impersonal. I spend so many money on calls and your company doesn't have the decency to do so. Please email me my statement from September 2017 until present as I can only go back 90 days on the Dstv online system. I will be forwarding my outcome to the revelant people. There's no way that Dstv is once again going to rob me. The cellphone number to reach me on is ********** 212.
rC
retasha C's update02 May 2018, 10:58
Reviewer Update
It seems that you Dinah cannot do your calculations as well. I pay money into my account to stay ahead for the following month and not to cause discrepancy, how is it possible to pay R204.41 today when I've already paid R400 on the 21st April, should I pay this then for the month of May I'm paying R604.41 and this is not what I'm going to do. I was told on the 26 March from your consultant that I will have a credit of R125 after my payment from the 2nd April goes off. Why are you not addressing this issue, how can a learned consultant give such information. The consumer protection act states that what a consultant should be truthful if not steps needs to be taken against that company, I've got my reference numbers from all the consultants and should the need be then I will take it further. Its unacceptable to issue false information then blame it on the system. Also this kind of feedback is very impersonal. I spend so many money on calls and your company doesn't have the decency to do so. Please email me my statement from September 2017 until present as I can only go back 90 days on the Dstv online system. I will be forwarding my outcome to the revelant people. There's no way that Dstv is once again going to rob me. The cellphone number to reach me on is ********** 212.