GY
Gavin Y

1 reviews | Active since Jul 2015

10 Apr 2024, 08:36

Once again, DSTV steels more money from me

I do not know why I bother with DSTV support anymore. Nothing gets fixed and complaining about their finance department steeling money from me every month, goes no where.

Once AGAIN, the wrong amount was deducted from my account. After complaining to support about this very fact the previous month.

I was offered a 6 month deal at R199 in December which I opted in for. Since then it has been nothing but drama and the wrong amounts being deducted every single time.

Amount deducted the first time: R199 (the only time they got it right) Amount deducted the second time: R354.84 (R155.84 more than they should) Amount deducted the third time: R553.84 (R354.84 more than they should)

DSTV, I want my money back, NOT credit on the next payment - refund of the extra money you took. I need it in my bank so I can feed my family. Your system is robbing my and that has an impact on my family. SORT THIS OUT!

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Apr 2024, 09:04
Official
Hi Gavin, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
GY
Gavin Y's update12 Apr 2024, 16:14
Reviewer Update
Will you be getting back to me this week still?