Once again , DSTV just does at they please

I am back here once again. i don't think dstv/multichoice wants to retain their customers. they NEVER do what they are supposed to , the only thing they do exceptionally well is ignoring you when you request something. I cancelled Disney +LAST month, but i am STILLED billed for it this month. that's R160 i have to pay for something i didn't want anymore. And i can lay my head on a block they will NOT refund me because my debit order is today. Is it SO hard to just follow instructions or do they literally not give a damn about the customers???? They cause me unnecessary stress and anxiety