Once Again : Account Suspended..

<br> Once again my Dstv account has been suspended. After I spoke to a consultant who promised, after a Hello Complaint ,that this will be resolved, and I should not have a problem again.<br> <br> I think it is one thing to call and respond to a Hello Peter query, telling the client what they want to hear.<br> But I believe the success of any query resolution, is in communicating the correct information, and managing expectations based on that.<br> <br> With Multichoice my experience has been that every agent promises that I won't have the same issue again, only to have the same problem exactly 2 days later.<br> <br> Spend the time understanding the query and then propose a solution.<br> <br> Many thanks, <br> Mamogale