YS
Yolani S
1 reviews | Active since Nov 2014
05 May 2015, 15:19
Once again...
Once again I have a problem with Multichoice. After my last scuffle with Multichoice I decided to disconnect my services as we don't have time to watch anymore and it was costing a good fortune every year to stay connected on the premium package. School holidays were approaching and I decided to add the Access package so that the kids would at least have a couple kids channels to watch. The woman that helped the reconnection assured me that my payment would only be R99 a month. I asked her repeatedly if she was 100% sure know by now how multichoice operates. Very satisfied with the Access package I payed R99 the first month + reconnection. Now this month I got billed about R80 more. Total amount due R179 which I found out after disconnection. Debit order was rejected as I didn't instruct the woman to put me on debit order. I payed R100 at Checkers just to find out the next day my serv disconnected. Now they are going to make me pay reconnection fee. DO YOU UNDERSTAND I WANT TO ONLY PAY R99 A MONTH or is that something that I need to spell out or perhaps translate in another language! Don't bother phoning me to resolve this. I'm DONE. GO Apple tv GO!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
07 May 2015, 12:40Hello YSaddington,
Our records show that you are on the DStv Access package but you also have Xtra View. The access fee for this is R80.00. If you only wish to activate one smart card without Xtra View or HD PVR access, please let us know via any of the touch points below with the smart card number you want activated and we will assist.
We sincerely apologise for the misunderstanding. You will not be charged a reconnection fee.
Here are our touchpoints:
DStv (Facebook)
@DStvcare (twitter)
***
DStv Forum
***
www.DStv.com
Warm regards
Kristel
Our records show that you are on the DStv Access package but you also have Xtra View. The access fee for this is R80.00. If you only wish to activate one smart card without Xtra View or HD PVR access, please let us know via any of the touch points below with the smart card number you want activated and we will assist.
We sincerely apologise for the misunderstanding. You will not be charged a reconnection fee.
Here are our touchpoints:
DStv (Facebook)
@DStvcare (twitter)
***
DStv Forum
***
www.DStv.com
Warm regards
Kristel
Best regards,
DStv (MultiChoice)'s reply07 May 2015, 12:40
Official
Hello YSaddington,
Our records show that you are on the DStv Access package but you also have Xtra View. The access fee for this is R80.00. If you only wish to activate one smart card without Xtra View or HD PVR access, please let us know via any of the touch points below with the smart card number you want activated and we will assist.
We sincerely apologise for the misunderstanding. You will not be charged a reconnection fee.
Here are our touchpoints:
DStv (Facebook)
@DStvcare (twitter)
***
DStv Forum
***
www.DStv.com
Warm regards
Kristel
Our records show that you are on the DStv Access package but you also have Xtra View. The access fee for this is R80.00. If you only wish to activate one smart card without Xtra View or HD PVR access, please let us know via any of the touch points below with the smart card number you want activated and we will assist.
We sincerely apologise for the misunderstanding. You will not be charged a reconnection fee.
Here are our touchpoints:
DStv (Facebook)
@DStvcare (twitter)
***
DStv Forum
***
www.DStv.com
Warm regards
Kristel
Best regards,