AL
Abbey L

1 reviews | Active since Jun 2019

01 Dec 2022, 09:49

OnAir TV ************ Misleading Selling Techniques

In October 2022 I took DSTV Explora offer from OnAir TV, which was also installed. A week later I was phoned by a lady from OnAir TV about additional services in ShowMax and Netflix. I made it clear to her that currently I have no need for such services because my DStv package is comprehensive for my family needs. The lady advised me to have additional services at no cost, but only start charging when I activate the accounts. To my surprise today 1 Dec 2022, an amount of R417 (made of R179 Netflix, R99 ShowMax and R139 OnAir Plus) came of my debit orders.

Ryne from cancellation was very helpful and sympathetic regarding unfortunate misrepresentation experience, and cancelled the undesirable services.

I must say my experience with OnAir TV has been distasteful since I took the deal with, and are doing a good job to negatively ***** the good name of Multichoice.

They seem to employ people whose focus is to sell by any means, even if it means misleading clients

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Dec 2022, 10:14
Official
Hi Abbey Lethebe, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team