OnAir TV Unable

Last week I received a DSTV Explora Altra, and on 4 November 2022, I was called that an installer would come to my house and install the new decor. Gentleman called Nqobile Ncube ***) then arrived and installed the decoder. On Monday the TV turned blurred and the matter was reported to the installer, who referred us to Multisim Installation office who promised a technician, unfortunately who never showed up. When I reported the matter to OnAir TV they referred me to SOS installers. SOS made clear to me that they don't have job card to install my decoder. So this was the back and forth until today without any assistance. SOS made clear to me that they never had job to install my decoder, despite OnAir TV being adamant the job was given to them. Nqobile has conveniently blocked by number and my son's, until I threatened him with sms that I was going to publish his face and vehicle. Up to now he refused to tell me who he works. onAir TV when asked to check the records who was supposed to install my decoder, simply said the installers are paid with vouchers, so the can't assist. Ntokozo and Kumashri are 2 ladies who were playing back and forth game with me today without any assistance, as my TV remains blurred.

I ask MultiChoice-Dstv as their primary client with premier subscription, to place assist. Their agents are truly letting this beautiful company down, and over and above, are bringing strangers into our houses. The people whose particulars they don't even know.

I beg you, please send somebody to assist your many years loyal client who has never complained even once