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Heidi S

1 reviews | Active since Nov 2011

30 Nov 2016, 15:54

OnAir Onine Support

<p>Dispute logged in Oct regarding package offerred to me by Onair Customer Care Agent. Requested vioce recording which I received WEEKS LATER. I have still not received resolution of my dispute - client nr. ********** 5.<br />This is kind of service is pathetic!!!</p> <p>Multichoice should not make use of OnAir to promote their products - they make false promises!!!!</p>

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Dec 2016, 07:33
Official

Dear Heidi

We acknowledge receiving your query. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Dec 2016, 12:34
Official

Good day Heidi

We are sorry to hear about your poor customer experience.

Please note that this matter has been referred to the On Air team for further assistance in this regard. They will contact you directly with the feedback.

Best regards

Dinah

Best regards,

HS
Heidi S's update01 Dec 2016, 12:53
Reviewer Update

no call from OnAir received until now :(

DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Dec 2016, 09:47
Official

Good day Heidi

Thank you for taking our call today.

As discussed, you have been contacted by On Air for assistance in this regard.

Please do contact us should you have any queries.

Best regards

Dinah

Best regards,