CM
Christine M
1 reviews | Active since Sept 2011
12 Nov 2015, 12:33
Onair DSTV Promotion - One month no install
I took up the offer of the DSTV Bundle Promotion marketed by Onair on behalf of Multichoice. On the 13th October I contacted Onair call centre to enquire about installation. Received an SMS with installer name and number. No luck contacting this number, no-one contacted me. Sent two emails since then to support email address. No response. Today spoke to call centre again (Michele) who said she would escalate this. It is now a month since the decoder was delivered. Very poor show. I then looked up an installer on the website in my area and contacted them, only to be told that they no longer do installations for Onair as they never get paid! Altogether very unsatisfactory experience.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
15 Nov 2015, 15:22Hello TinaM,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that your query has been resolved, we will also escalate the complain you have raised with us regarding the delays to have your DStv Decoder installed. Please do not hesitate to use any of our touchpoints below in order to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that your query has been resolved, we will also escalate the complain you have raised with us regarding the delays to have your DStv Decoder installed. Please do not hesitate to use any of our touchpoints below in order to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
DStv (MultiChoice)'s reply15 Nov 2015, 15:22
Official
Hello TinaM,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that your query has been resolved, we will also escalate the complain you have raised with us regarding the delays to have your DStv Decoder installed. Please do not hesitate to use any of our touchpoints below in order to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that your query has been resolved, we will also escalate the complain you have raised with us regarding the delays to have your DStv Decoder installed. Please do not hesitate to use any of our touchpoints below in order to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile