OnAir DSTV

The issue relates to a DSTV decoder upgrade. I was contacted by people from OnAir indicating that my DSTV decoder had to be upgraded as the old one I had was not going to work any longer [implying that there was a technology change coming]. I already had the old decoder for a few years. I specifically indicated to the OnAir salesperson that I did not want the additional monthly cost. They indicated it had to be done, and on this basis a new decoder was ordered and delivered. It is now several months later. The old decoder is working fine. The new OnAir decoder is still in the box it arrived in and never unpacked. I am several thousand Rand out of pocket. I have tried to cancel the OnAir contract, but this is an impossibility. It is just one story after the next. I reported the issue to DSTV at the time and they also chose to do nothing about it. They are happy to have their name dragged through the mud by these bunch of bull****ters. The issue that freaks me out is how they get away with the blatant lying and *****ulent practices.